Fixing access and permissions problems in Propello
Sometimes login works, but you still can’t access the resources you need. Here are the most common issues and fixes:
Seeing 'Not authorised'?
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Your school firewall may be blocking Propello.
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Ask your IT team to whitelist Propello’s site so it can load properly.
Signed up, but can’t see resources?
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Your account may not have the correct teacher package assigned.
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Contact Propello Support to check your account and update permissions if needed.
💡 If you’re missing access to subjects or resources, it’s usually a permissions issue. Our support team can resolve this quickly.