1. Help Centre
  2. Technical Stuff and Troubleshooting

Contacting support

 

If you canโ€™t resolve the issue using the troubleshooting steps, our support team is here to help.

How to contact us

 

  • ๐Ÿ“ง Email: uk@propello.com

  • ๐Ÿ†˜ Help button: Found in the left-hand menu inside Propello.

 

What to include in your message

 

To help us resolve your issue quickly, please provide:

 

  • Your name and school.

  • Your browser and device information.

  • A clear description of the problem (screenshots are especially useful).

 

๐Ÿ’ก The more detail you share, the faster our team can investigate and provide a fix.