1. Help Centre
  2. Data, Privacy and GDPR

Data retention and deletion

 

Propello applies clear rules for how long data is kept and how it is deleted, ensuring compliance with GDPR and protecting user privacy.

 

  • Inactive accounts → Deactivated automatically after 24 months of inactivity.

  • Deleted accounts → Fully anonymised (all personal identifiers removed) within 6 months.

  • School requests → Schools can request deletion or anonymisation of student data at any time. These requests are completed within 48 hours.

 

💡 Anonymisation ensures that no personal data remains, while still allowing Propello to retain anonymised usage statistics for service improvement.