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  2. Free Trials, Subscriptions and Payment

FAQs

Answers to common questions about Propello trials, pricing, and subscriptions

 

Q: How long is the free trial?

12 weeks, with access to all teaching, assessment, and progress features.

 

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Q: What happens when the trial ends?

You’ll be prompted to continue with a paid subscription.

Without a subscription, you can still download and edit resources, but you cannot assign, share, or track data.

 

 


 

Q: Can we add more students mid-year?

Yes. Extra students can be added at any time, at a pro-rata cost.

 

ℹ️ You only ever pay for the students you add — no wasted licences.

 


 

Q: What’s included in the subscription price?

Everything you need:

  • All resources and ongoing updates

  • Full SEND/EAL support

  • Teacher and student dashboards

  • Onboarding support

  • Technical help



 

Q: How and when will we be invoiced?

Invoices are issued the month after your subscription starts and sent directly to your finance contact.



 

Q: Do you offer whole-school pricing?

Yes. A full-school licence gives you 50 % off all subjects across all year groups.



 

Q: What if we’re a Multi-Academy Trust?

We’ll build a bespoke package for your Trust. Contact us at uk@propello.com
 for details.