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Contacting support

How to get help from the Propello support team

 

If you can’t resolve the issue using the troubleshooting steps, our support team is here to help.

 

How to contact us

 

  • 📧 Email: uk@propello.com

  • 🆘 Help button: Found in the left-hand menu inside Propello.

  • Chat function: Found in the bottom right-hand corner. 

 

 

 

What to include in your message

 

To help us resolve your issue quickly, please provide:

 

  • Your name and school.

  • Your browser and device information.

  • A clear description of the problem (screenshots are especially useful).

 

💡 The more detail you share, the faster our team can investigate and provide a fix.