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Performance issues

Quick fixes if Propello is slow or freezing

 

If Propello is running slowly or freezing, try the following quick fixes:

 

  • Use Google Chrome → Propello works best in Chrome, though other browsers are supported.

  • Clear your browser cache → Old data can sometimes cause delays.

 

How to Clear Your Browser Cache

 

Google Chrome (desktop):

 

  1. Click the three dots in the top-right corner.

  2. Go to More tools > Clear browsing data.

  3. Select a time range (e.g. “All time” to completely clear).

  4. Tick Cached images and files.

  5. Click Clear data.

 

Microsoft Edge:

 

  1. Click the three dots in the top-right corner.

  2. Go to Settings > Privacy, search, and services.

  3. Under Clear browsing data, select Choose what to clear.

  4. Choose the time range and tick Cached images and files.

  5. Click Clear now.

 

Safari (Mac):

 

  1. In the top menu, click Safari > Settings (or Preferences).

  2. Go to the Privacy tab.

  3. Click Manage Website Data, then Remove All.

 

Firefox:

 

  1. Click the three lines in the top-right corner.

  2. Select Settings > Privacy & Security.

  3. Scroll to Cookies and Site Data, then click Clear Data.

  4. Tick Cached Web Content and click Clear.

 

  • Close unnecessary tabs or programs → Free up memory and improve performance.

  • Try incognito/private mode → This disables extensions that may interfere with the site.

 

💡 If issues persist after trying these steps, contact Propello Support with details of your browser, device, and the issue you’re experiencing.